Our managers, operatives and clients benefit from having a manned Helpdesk which is available during normal office hours.
The implementation of the two Helpdesks in Southampton and London have improved response times and clarified communication at all levels.
Our clients are able to use the Helpdesk as a communication tool to report both minor and major issues. The Helpdesk Operative is then able to assess the situation, categorise the issue and then contact the appropriate department. If necessary, the Helpdesk Operative will contact the client at a later time to confirm that the issue has been resolved.
Our managers and staff are able to use the Helpdesk as their own source of acquiring technical support.