Customer culture
- Listen, satisfy, retain
- Promote prevention
- Customize our service
- Respect our commitments
- Bring a local structure
Professionalism
- Organize and manage teams
- Implement the means
- Apply the methods
- Training in the profession
- Control
Respect for staff
- Delegate, trust
- Consider and recognize
- Develop membership
- Ensure staff safety
- Keep a human-sized organization
Strong identity
- Grow by self-development
- Focus on our job
- Guarantee our independence
- Affirm our difference
- Sustaining culture