Trish Buckman

Trish Buckman

Southern Operations Helpdesk

My career at GSF began in January 2006 as a Payroll Administrator for GSF (London) Ltd based in Southampton. During this time, I have been responsible for the accurate and timely processing of the fortnightly wages. I continued in this position until 2011.

From 2011-2016 I assumed responsibility as the Southern Operations Helpdesk Administrator. This position included the processing of stock orders, assisting in the monthly reports for our larger clients and collating the monthly KPI figures. I also greet visitors to our reception in the Southampton office.

In 2016 I reverted back to working as a Payroll Administrator until 2018.

I am currently working on the Southern Operations Helpdesk supporting operations. A large part of this role involves liasing with clients at some of our larger contracts regarding stock ordering and the arrangement of third party facility maintenance on site.

I feel I am a valued member of the team and am always willing to assist in every challenge I am given. GSF actively support me in my role and ensure I have the resources to assist both clients and my colleagues.

Ensure effective management of customer complaints, enquiries and business support to Operations.

  • Ensure effective incoming customer information management: logging, contacting appropriate managers, managing information under their instructions, ensuring feedback to customers
  • Ensure management of operational information and production of monthly KPIs
  • Ensure purchasing and other administrative support